Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We’re just as excited as you are for you to receive your order! Most orders are processed and shipped within 4-5 business days. Once shipped, delivery times typically range from 7-14 business days depending on your location. We always strive to get your items to you as quickly as possible!
If you need to update your shipping address, please contact our customer support team immediately. If your order has not yet been dispatched, we will gladly adjust the address for you. We’re here to help ensure your package is delivered to the correct location!
Tracking your order is simple and convenient! As soon as your order ships, you will receive a shipping confirmation email that includes a unique tracking number and a direct link to monitor your package’s journey. You can also log into your account on our website and access your order history to view real-time tracking updates.
For your security and peace of mind, we do not store your full credit card information on our servers. All payment transactions are processed securely through trusted third-party payment gateways (like PayPal, Visa, MasterCard as mentioned on your site) that comply with the highest industry standards for data protection. You may have the option to save your card details with the payment gateway for future convenience, but this is never stored directly by AAA-M Shopping.
The applicability of sales tax depends on your specific shipping address and local regulations. Generally, prices displayed on our website are inclusive of any applicable taxes for the regions we ship to, or sales tax will be calculated and displayed at checkout where required by law. We aim for full transparency in our pricing.
Absolutely! We are delighted to offer free worldwide shipping on all orders over $1000! We are committed to delivering our fantastic range of products to customers across the globe.
To ensure the fastest and most efficient delivery, especially when you’ve ordered multiple products, your items may sometimes arrive in separate packages. This can occur if products are shipped from different warehouse locations or if one item is ready for dispatch sooner than others. Rest assured, you will receive individual tracking information for each package so you can monitor all parts of your order.
If you need to swap an item
Returns and Exchanges
Your satisfaction is incredibly important to us! We offer a generous and hassle-free 30-day return policy starting from the date you receive your order. If for any reason you’re not completely delighted with your purchase, you can return or exchange it, provided the item is in its original condition and packaging. For a detailed guide on how to initiate a return or exchange, please visit our dedicated Returns page on the website.
Oh no, we sincerely apologize for any mix-up! Our team works diligently to ensure accuracy, but sometimes errors can occur. Please contact our customer support team immediately with your order number and a brief description or photo of the incorrect item you received. We will promptly assist you in arranging the return of the incorrect item and sending out the correct one at no extra cost to you.
We’re so sorry to hear your order arrived damaged! While we take great care in packaging our items, unforeseen issues can sometimes happen during transit. Please contact our customer support team right away, providing your order number and clear photos of the damaged item(s) and the packaging. We will swiftly resolve this for you by arranging a replacement or a refund.
Once your return has been authorized by our customer support team, they will provide you with the exact return shipping address and detailed instructions. Please do not send items back without prior authorization, as the return address may vary depending on the product and your location. Following our instructions will ensure your return is processed smoothly and efficiently.
We’re always here to help and ensure you have a fantastic shopping experience! You can easily reach our friendly customer support team during our business hours by sending us a message through our “Contact Us” page on the website. We pride ourselves on providing prompt and helpful assistance for all your inquiries.
We understand that mistakes can happen! If you’ve entered an incorrect shipping address, please contact our customer support team immediately with your order number and the correct address. We will do our absolute best to intercept the package and update the address before it is dispatched. If the order has already shipped, we will explore the best possible solutions with the shipping carrier.
We process orders very quickly to ensure prompt delivery! If you need to change or cancel an order, please contact our customer support team as soon as possible after placing it. While we cannot guarantee changes or cancellations once an order has entered the shipping process, we will do our utmost to accommodate your request.
Currently, we do not offer a pre-order option for items that are sold out. However, we encourage you to sign up for email notifications on the product page for any items you’re interested in. This way, you’ll be the first to know as soon as they are back in stock and ready for purchase!